Shipping & Returns

 Shipping

Since there are no returns, refunds or cancellations allowed on any orders that have shipped, we ask that you please review the meal details before placing your order; and verify it again at checkout.

Every customer is responsible for checking that all shipping information is correct before submitting each order, this includes the confirmation email for your order. Unfortunately, once your order has been processed and shipped you will not be able to make any changes. This is due to the time sensitive nature of delivering prepared food. However, you may contact us within 30 mins after checkout to make an address change at no additional cost.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

While we offer 2-3 day shipping for meals shipped in the U.S., except Alaska and Hawaii, we are not able to guarantee the exact time of delivery, this is subject to the local carrier. In general, carriers will deliver packages anytime between 8:00am-8:00pm, so please use the package tracking tool to monitor updates to your package arrival times. Our meal are prepared fresh once ordered, then shipped frozen to preserve freshness, as such we cannot ship to a P.O. Box address. All packages are shipped via FedEx, UPS or USPS.

Delays, Damages & Losses

In circumstances which your arrival date is delayed due to weather conditions, holidays, carrier experiencing high package volumes and other issues causing transit delays, or any other circumstance beyond our control, please understand that we are not responsible for these uncontrollable events. This also applies to packages requiring a signature upon delivery of packages which may not be deliverable due to the unavailability of the customer or intended recipient’s required signature. As such, we ask that you please review the information provided on the carrier’s website accessible through the carrier’s package tracking tool for monitoring updates about your package arrival times.

In addition, the Caribbean House International, LLC is not responsible for losses or damages resulting from undeliverable shipments due to error in customer provided address information or shipments returned to the carrier’s holding location. Further, if a customer or intended recipient is unable to receive or retrieve their package on the delivery date, the Caribbean House International, LLC is not responsible for any losses or damages. As such, we ask that you please contact the carrier or review the information provided on the carrier’s website accessible through the carrier’s package tracking tool to monitor all updates about your package arrival times.

Returns

Food and drink items are not returnable, please review the meal details before placing your order. However, if you received the wrong food item, please contact us as soon as possible within 12 hours of receiving the package at servicemanager@thecaribbeanhouse.com. Please provide us with your name, contact number, order number, and any additional details about the order.

Refunds Policy

Since there are no returns, refunds or cancellations allowed on any orders that have shipped, we ask that you please review the meal details before placing your order; and verify it again at checkout. However, if you received the wrong food item or your vacuumed packaged meal arrived severely damaged please take a picture and e-mail it to us within 12 hours of receiving your order, in your email please provide us with your name, contact number, order number, and any additional details about the order and we will contact you.

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